Once we have packed and despatched your orders, we can not be held accountable for any delays due to postal service logistical services. The majority of orders will be shipped via Royal Mail.
Despatch times - the first working day begins the first full working day after an order is placed. (Working days do not include weekends or bank holidays)
All garments and tote bags are hand printed in house so please allow a little extra time on these during busy periods.
(Please allow extended despatch times over seasonal periods such as Halloween and Christmas)
If a multiple product order is placed, all items will be shipped together. This will go off the longest despatch time item.
Coffee 5-7 working days
Art prints and greetings cards 5-7 working days (please allow extended times during seasonal periods due to high demand.)
Mugs/Drinkware 5-7 working days
Phone Cases 5-7 working days
Tote Bags 10 working days
Apparel made to order/times vary. Check product description. Average of 7 working days (day 1 is the next working day after order is placed). Blank garments are ordered every Monday. Please note that despatch times may vary during busy periods.
Please note that all clothing is made to order and size specific. Please always refer to our sizing info before placing an order.
Pre-ordered apparel is 28 working days from end of pre order
Swimwear please allow 20 working days
Tea Towels 7-10 working days
Beach Towels 5-7 working days
Seasonal decorations - please read product listing for information (some may be pre-ordered items)
Returns and exchanges
If you have received damaged items, please contact us straight away with your order number and photographic evidence of any damage.
Apparel Returns - as all items of clothing are made to order (size specific) we can not accept returns or exchanges on these.
Pre Ordered Products - Pre ordered items may be printed/manufactured by a third party. All orders placed by the end of pre order dates are then put into production.
Due to this, any order cancellations once pre order has ended will not be refunded in full.
Refunds can not be offered due to the fact all items are custom made to order.
No refunds will be given until items have been returned or proof of damage has been submitted
Lost orders and delayed orders - we can not be held responsible for any delays due to Mail Strikes or postal delays. Please allow and extended time period for your items to arrive. If your items do not arrive at all, please allow us time to file your case with our local mail provider in order to receive the cost of items and postage back.
5 weeks is the longest we allow for reporting of lost or damaged items.